The costs involved in Property Management depend on many factors. We offer customized services,
so you can pick and choose the services you want for each of your properties.

No. Our full management package manages occupancy and the booking collection commision only
takes place when we collect bookings, meaning you won’t be charged any extra fees and/or
commission if your property is vacant.

Yes. Offering a wide range of services, we can assure your property will be taken care of, resulting in a
stress-free management.

General property inspections happen right after guest check-out, although a detailed property
inspection is conducted every 4 months. 

We use industrial grade products, which are certified for high quality, safety and are very efficient.

We would be happy to provide an estimated quote, although to understand your needs and inspect the property condition and provide a more accurate quote we would need to be able to visit your property/home first.

There is no need for you to be home when the cleaning happens, although we would need access instructions.

We have many clients with pets. We will always follow your instructions assuring your house and your pet is safe at all times.

Yes, we have liability insurance in case of any accident/damages caused by any of our team members.

You can cancel or reschedule your clean 24 hours prior to your original booking date through the phone 03-974- 9801.
We service customers in a ratio of 15km from our office. We do not charge travel fees for services in the following suburbs: Queenstown (Centre), Fernhill, Sunshine Bay, Arthurs Point, Hanleys Farm, Jacks Point, Frankton, Dalefiel, Speargrass Flats, Shotover Country, Lake Hayes Estate and Arrowtown.

We are proud to offer the highest quality services and our main goal is customer satisfaction, so we could send the team back or get one of our managers to check how we can meet your expectations and assure complete satisfaction.

All services are invoiced to you within 72h of the job completion.

We operate from 8am to 5pm. You can choose available spots within this time to suit your schedule.

If any damage happens, the team supervisor will report it immediately to the manager who will provide assistance with repair or replacement.

No, we use our own equipment and cleaning products

Services performed on a public holiday will attract a 50% surcharge.

Yes, if you have specific requirements or instructions our team needs to follow, we will happily execute as instructed by you.

Not necessarily. All our team members have the highest standards, and for scheduling purposes sometimes it would be hard sending the same team every time, although when possible we always accommodate requests like this

Gardening / Landscaping FAQ

We service the following regions: Queenstown (Centre), Fernhill, Sunshine Bay, Glenorchy, Arthurs Point, Hanleys Farm, Jacks Point, Frankton, Dalefiel, Speargrass Flats, Shotover Country, Lake Hayes Estate, Arrowtown and Crown Range.

Yes. Our minimum charge is 2 hours, which may include travel time (it depends on the location

In the gardening services it includes labour, pruning, trimming, weed spraying, weeding, etc. Any other supplies or services that may be needed are charged at cost price, plus delivery or freight fee. (Machinery, green waste disposal, plants, fertilizer, etc)
If the service happens to take longer than expected our head gardener would contact you first to get approval (in case the reason for the service taking long is beyond our control), otherwise, we would stick to the quoted price.
Yes, some of the gardening services can be affected by weather. Specially raining (most services) and heavy winds (for weed spraying)
We have our own equipment, so you won’t need to supply anything, unless you have specific requirements or preferred productos/chemicals, etc.
It all depends how complex and robust your irrigation system is, but most times irrigation systems are very low maintenance if they are installed correctly and well looked after.
It all depends how complex and robust your irrigation system is, but most times irrigation systems are very low maintenance if they are installed correctly and well looked after.
Yes, we have liability insurance in case of any accident/damages caused by any of our team members
All year round it is a good time, it all depends on the type of project. Talk to our Garden & Landscaping specialist to discuss the details and advice for your project.

Changes can happen, although it can alter the cost and time of the project.

We are here to help, book a visit to discuss what projects would be suitable for your space and we will be more than happy to help and advise you through planning and execution.
After understanding your project and planning every step it is possible for us to provide an estimated cost for your project.
It certainly will, landscaping is something that always increases value in a property, of course when it is well maintained. Generally speaking it can increase between 9 – 13% in your property resale value.