CLEANING – SweetHomes

Our Services

Experienced staff with an eye for details, high standard cleaning procedures ensuring sanitation and disinfection for residential, retail, office and after construction/renovation clean. Our team provides cleaning services with integrity, reliability and a high level of service every time.

Residential Home
After Builders / Renovation
Deep Cleans
Oven Cleans
End of tenancy
Special Occasion
Holiday Home
Windows
Gutter Cleaning

Sweet Homes is a company designed to help busy people save time to enjoy and spend their time on what really matters, family, career, hobbies. We offer all in one services to make your life easier.

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FAQ

How much will it cost to manage my property?

The costs involved in Property Management depend on many factors. We offer customized services, so you can pick and choose the services you want for each of your properties.

If my property is vacant do you still charge me?

No. Our full management package manages occupancy and the booking collection commission only takes place when we collect bookings, meaning you won’t be charged any extra fees and/or commission if your property is vacant.

I do not live in Queenstown, will you manage my property?

Yes. Offering a wide range of services, we can assure your property will be taken care of, resulting in a stress-free management.

How often do you inspect my property?

General property inspections happen right after guest check-out, although a detailed property inspection is conducted every 4 months.

What cleaning products will you be using?

We use industrial grade products, which are certified for high quality, safety and are very efficient.

Can I get an over the phone estimate or do you have to come to my home?

We would be happy to provide an estimated quote, although to understand your needs and inspect the property condition and provide a more accurate quote we would need to be able to visit your property/home first.

Do I have to be home when you are cleaning?

There is no need for you to be home when the cleaning happens, although we would need access instructions.

I have a dog that cannot get out of the house, how can I trust that your employees will follow precise instructions?

We have many clients with pets. We will always follow your instructions assuring your house and your pet is safe at all times.

Is your company insured?

Yes, we have liability insurance in case of any accident/damages caused by any of our team members

How do I cancel or reschedule a clean if I am sick or something comes up?

You can cancel or reschedule your clean 24 hours prior to your original booking date through the phone 03-974-9801.

Do you charge a travel fee?

We service customers in a ratio of 15km from our office. We do not charge travel fees for services in the following suburbs: Queenstown (Centre), Fernhill, Sunshine Bay, Arthurs Point, Hanleys Farm, Jacks Point, Frankton, Dalefiel, Speargrass Flats, Shotover Country, Lake Hayes Estate and Arrowtown.

Do you offer a satisfaction guarantee?

We are proud to offer the highest quality services and our main goal is customer satisfaction, so we could send the team back or get one of our managers to check how we can meet your expectations and assure complete satisfaction.

How do I pay for my cleaning services?

All services are invoiced to you within 72h of the job completion.

What time does your team arrive?

We operate from 8am to 5pm. You can choose available spots within this time to suit your schedule.

What if something’s damaged during a service?

If any damage happens, the team supervisor will report it immediately to the manager who will provide assistance with repair or replacement.

Do I need to provide your team with my own cleaning equipment or supplies?

No, we use our own equipment and cleaning products

What if my scheduled cleaning service falls on a holiday?

Services performed on a public holiday will attract a 50% surcharge.

Can I provide your team with special instructions?

Yes, if you have specific requirements or instructions our team needs to follow, we will happily execute as instructed by you.

Will the same team clean my home every time?

Not necessarily. All our team members have the highest standards, and for scheduling purposes sometimes it would be hard sending the same team every time, although when possible we always accommodate requests like this

Our Services

Sanitation

Satisfaction

Quality

Experience

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